Quality Policy

TPE Writing Instrument (M) Sdn Bhd is fully committed to meet Total Customer Satisfaction by providing :-

1. Best Quality Products
2. On Time Delivery
3. Excellent Services and to comply with customer & applicable regulatory

requirements and continually to improve the effectiveness of quality

management system.

Quality Objective

1. To achieve ≤ 5 cases of Customer Complaints per month.
2. To achieve On Time Delivery to customers at ≥ 90% per month.
3. To achieve Customer Satisfaction at ≥ 80% annually.